Our commitment to your pets translates into high-quality products that guarantee comfort, safety, and enjoyment. We carefully select each item to meet your pets' specific needs. Our innovations and expertise provide a unique experience, allowing your pets to fully experience their daily adventures. Trust in excellence and offer your pet unparalleled, lasting well-being. Discover the subtle art of intelligent pampering.
In our selection, each product is carefully chosen to promote the well-being of your companions. Offering the perfect balance of comfort, safety, and entertainment, our items encourage an active and fulfilling life. Thanks to innovative materials and thoughtful design, we guarantee your pet a quality experience. Explore our dedicated range to create a stimulating and harmonious environment, conducive to their daily happiness for exceptional results.
Ordering from us is more than just a purchase: it's an act of solidarity. By treating yourself, you're actively contributing to providing shelter, care, and love to cats and dogs in distress. Every order allows us to support those who need it most. Together, let's make a difference for our four-legged friends.
Every purchase becomes a concrete action for animal welfare. By choosing our products, you directly support cats and dogs in distress, offering them shelter, care, and a second chance. Together, let's reduce abandonment and offer a better future to these companions who deserve love and protection. Make a difference with us!
You will receive your order within 7 to 12 business days (excluding weekends and public holidays) after placing your order on the website. A confirmation email with your tracking number will be sent to you as soon as your package is shipped from our warehouses.
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at the following address: support@khaplupet.com
We do our best to resolve any issues our customers may have with their online purchases. If you still wish to receive a refund for your order, we can of course process the refund, provided the request is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.
Open it in the presence of the delivery person to check if the product is damaged. If it is, refuse it. If the delivery person refuses to let you open the package, refuse it as well. These same checks should also be carried out if you are picking it up at the post office.
Depending on the return method chosen, it will take 8 business days (excluding weekends and public holidays) for your package to reach our warehouse. Remember that the return remains your responsibility until it arrives at our warehouse, so always remember to ask for proof of postage to keep an eye on its progress. Once received, your return will be processed within 1 business day, and you will receive an email confirming receipt.
